When a customer has a bad experience, they will tell 9, 10, up to 20 people. And now, with social media options, 300-700 or more are instantly notified! You can avoid these ugly numbers by learning more about customer service and dealing with different personality types. Highly qualified instructors from OSU-OCES will present the Producing Resourceful, Informed, Devoted Employees (P.R.I.D.E.) program, Dealing with Different Personalities, Dealing with Negative People without Becoming Negative, and the legal way to handle difficult customers.
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